- Context
- A Nairobi cleaning company (house, office, Airbnb turnover, deep and move-in/out cleaning) needed a site that turns visitors into quote requests on the channel its customers already use: WhatsApp.
- What I built
- A free quote form that sends straight to WhatsApp
- Phone, WhatsApp and email contact
- Service-area pages for 16 Nairobi areas
- A Google reviews section
- An FAQ and a 7-step process section
- Decisions
- Quote requests go out through WhatsApp rather than a back-office inbox; area pages cover 16 Nairobi neighbourhoods.
- Outcome
- Live at unisparkcleaners.co.ke for UniSpark Africa Facility Care Ltd.
- What I learned
- Sending quote requests to WhatsApp, the channel customers already use, beats asking them to wait on an inbox.
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